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Frequently Asked Questions
Q. What is Acordell?
Acordell is an online destination for authentic, premium perfumes. We offer a curated collection of the finest fragrances from top international and niche brands at competitive prices.
Q. Are your perfumes 100% authentic?
Yes, absolutely! At Acordell, we guarantee that every product we sell is 100% original, sourced directly from authorized distributors or brand partners.
Q. Do you offer testers or sample sizes?
Yes, we offer select testers and sample sizes for some fragrances. Testers are brand-new and authentic but may come without fancy packaging. Details are mentioned on the product page if applicable.
Q. What payment methods do you accept?
We accept major payment methods including credit/debit cards, UPI, net banking, and select wallet options. Cash on Delivery (COD) may be available in select locations.
Q. How long does delivery take?
We typically process and dispatch orders within 24–48 hours. Delivery time usually ranges from 3–7 business days, depending on your location.
Q. Is there a shipping fee?
We offer free shipping on orders above a certain amount (e.g., ₹999). For orders below that, a small shipping fee may apply. Exact details are visible at checkout.
Q. What if I receive a damaged or incorrect product?
We deeply care about your experience. If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery. We’ll arrange a replacement or refund swiftly.
Q. Do you offer discounts?
Yes! We frequently offer special promotions. Stay tuned by subscribing to our newsletter!